Who will you be in 5 years, and where will your business be?

Posted by: tracy@simplicated.com in iPEP

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You will be the same person in five years as you are today except for the people you meet and the books you read".

Taking literary license and a spin towards the business owner;  I suggest that "Your business/career will be the same in five years as it is today except for the people you meet and the books you read".  (Let me qualify "books you've read" to include all avenues available to learning, whether they be books, trainings, educational courses, etc.)

Given the above, I venture into the blogosphere following a theme; speaking to the books I read or the people I meet.

In Work The System, (The Simple Mechanics of Making More and Working Less (http://www.workthesystem.com), author Sam Carpenter comments:  "Too many corporate managers and small business owners see their businesses and the world as a complex mass of sights, sounds, and events".  Speaking to the foundational reason for business mediocrity and failure,  he goes on to state "The leader isn’t seeing the mechanisms that are producing the bad results. If a leader is blind to the mechanics, he or she won’t be able to climb out of the morass."

I unequivocally agree. Whether you are a seasoned business leader or recent start-up, failure to understand the mechanics of your business and create systems and procedures  in written form to support those mechanics will result in business chaos, stress, and mediocrity.

Statistics indicate employees who lack understanding of employer expectations and company operating procedures cost employers as much as $2,733 per employee per year in lost time and inefficiency. The "math" is easy; stressed employees that lack an understanding of expectations, policies and procedures will result in unstable, unpredictable products and/or customer service.

Conversely, when employees know what is expected of them, where to find what they need and how things are done, everyone benefits. Employees are more productive, less frustrated and more customer centric, clients and customers find interactions professional and seamless, and  the company saves money and increases efficiency by minimizing training time and downtime.

Whats my point?  Create standard operating procedures for every step of your business, write them out, keep them current and make sure to respect and support your employees by training them step-by-step.   You'll increase the caliber of your staff, the value of your business and the experience of your customer.  The satisfied customer is your best business strategy.

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