Posted by: tracy@simplicated.com
in General Clutter on Sep 01, 2010
Tagged in: Untagged
I recently spent an extended period of time in a small Montana town with a surprising selection of gastronomic offerings; Mexican, Thai, Italian, Greek, wonderful bakeries and at least two creperies.
During a conversation with a local grad student she summarized her reluctance to visit one of the creperies by commenting "I prefer food without the anger, thank you very much". Her comment referenced an employee who worked for one of the creperies and practiced the consistent habit of taking an order sans the glint of a smile (more likely an annoyed reluctance). Pouring the batter on the griddle, this employee would proceed to slap the customer's chosen ingredients on the crepe with an attitude of anger and unrest. Extra cheese??? (heavy sigh), Ham...Ka-whack! Detaching the delicate creation from the griddle this employee would slap it on the plate and shove it towards the intended recipient before proceeding to delight yet another customer.....yes, this was consistent, predictable behavior, not just one bad day.
Wow; what a story and what a poignant end result; a non-raving fan. Looking for the learning in this story? If you own a business where you and/or your employees interface with the public - be mindful of the attitude you portray to your customers. Sure, all of us have challenging moments ( a recent Jet Blue flight attendant comes to mind) and times when we are not at our best, but in this case the behavior was so predictable that the patron opted to no longer frequent the business.
Posted by: djbferg
in General Clutter on Feb 19, 2010
January was Get Organized Month, and hopefully you spent some time getting rid of clutter and bringing order to your home or office. February is designated as American Heart Month, so this month you should be working on removing the clutter from your heart. We think of men, when we hear heart disease, but it is the number one cause of death among women. The great news is that heart disease can be prevented.
Some of the things the American Heart Association suggests you can do to keep your heart clutter free are:
•Get regular check ups.
•Get moving: Become physically active at least 30 minutes a
day.
•Know your numbers: Cholesterol (LDL and HDL), Blood
Pressure, and Triglycerides.
•Limit your salt intake to 2300 mg of sodium a day.
•Eat a heart healthy diet, including more whole grains, fish,
fresh fruits and vegetables.
•Limit food high in saturated fats and dietary cholesterol.
•If you smoke, stop smoking now.
•If you drink alcoholic beverages, drink in moderation.
Posted by: Nicole Chamblin
in General Clutter on Dec 09, 2009
As I sit here through yet another rainy day in NY, it reminds me that rain as necessary as it is, can in very large quantities, wreak havoc.
National Disaster Preparedness month is September, but you need to plan year round to be prepared properly.
The prospect of preparing for a business-halting event is daunting, but necessary. Not being prepared to react quickly in an emergency can lead to loss of business. iPEP can make it easy.
Posted by: Nicole Chamblin
in General Clutter on Dec 09, 2009
Do you ever wonder why you feel crazy when you look at your inbox or check your phone messages or mail?
Well, it's easy to understand when you consider that the average person today receives more information on a daily basis, than anyone received in a lifetime in 1900. Staggering but true.
It actually gets worse...the average person sends and receives over 190 messages each day and on average we spend a total of 8 hours per week in paper document management.
